• Personal Information: Name, email, phone number, address (if provided), and payment details processed through our payment gateway.
• Usage Data: IP address, browser type, pages visited, and booking history.
• CRM Interactions: Help desk requests, inquiry messages, and other communications with ECRVILLAS.

• To process bookings, payments, refunds, and cancellations.
• To communicate with you via email, SMS, and notifications regarding bookings, promotions, and events.
• To improve our services, customize marketing, and generate basic analytics and reports.

• Personal and payment information may be shared with payment gateways, such as PhonePe, solely for processing transactions.
• Relevant booking information may be shared with hosts or event partners where necessary to fulfill your booking.
• Information may be disclosed to legal or regulatory authorities when required by applicable law.

We use cookies and similar technologies for session management, analytics, and marketing purposes. You may disable cookies through your browser settings; however, doing so may affect certain features and your overall experience on our website.

We implement reasonable security measures, including TLS/SSL encryption, secure servers, and restricted access, to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be 100% secure. We recommend using strong passwords and keeping your devices secure.

We retain your personal information for as long as reasonably necessary to provide our services, process transactions, resolve disputes, maintain business records, and comply with applicable legal and regulatory obligations.

Unless a longer retention period is required by law, information may be retained for a maximum period of 5 years after your last interaction with us.

Depending on the laws applicable to you, you may have the right to request:

• Access to your personal information.
• Correction of inaccurate or incomplete information.
• Deletion of your personal information.
• Restriction of processing.
• Data portability.
• Objection to certain processing activities.

To exercise any applicable rights, please contact us:

Email: info@ecrvillas.net

Phone: +91 95009 40254

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

Our website may contain links to third-party websites, services, or platforms. These third parties operate independently and may have their own privacy policies. ECRVILLAS is not responsible for the privacy practices, content, or security of third-party websites.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. Any changes will be published on this page and, where applicable, communicated to you via email or other appropriate channels.

Your continued use of our website and services after changes to this Privacy Policy are published constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.

ECRVILLAS

Email: info@ecrvillas.net

Phone: +91 95009 40254