These Terms & Conditions ("Terms") govern the use of the website, mobile application, and any other digital channel through which reservations for properties are made (collectively, the "Platform"), operated under the brand ECR Villas, powered by Bestinstayz ("we", "us", "our", "Company").

The Terms apply to every guest who books a property directly through the Platform, through a travel partner, or through any offline channel such as phone or email (each a "Booking Channel").

By browsing the Platform or completing a booking through any Booking Channel, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Cancellation Policy. If you do not agree with any part of these Terms, please discontinue use of the Platform and do not proceed with a booking.

We may update these Terms from time to time to reflect changes in our services, applicable law, or business practices. Updates take effect as soon as they are posted, so we encourage guests to review this page periodically. Continued use of the Platform after an update constitutes acceptance of the revised Terms.

Only individuals who are legally competent to enter into a binding contract under the Indian Contract Act, 1872, may make a Booking through the Platform. By booking, you confirm that you meet this requirement and that all information you provide is accurate and current.

We grant you a limited, non-exclusive, non-transferable right to access and use the Platform for personal, non-commercial purposes. You agree not to copy, scrape, mirror, or republish any part of the Platform's content without our prior written consent, and not to introduce any code, script, or device intended to disrupt or interfere with the Platform's operation. Any violation of this section may result in immediate suspension of your access without prior notice.

ECR Villas, powered by Bestinstayz, operates as a booking platform for private villas and homes. Where listed, we may also facilitate optional add-on services such as private chefs, housekeeping, event support, or local transport, sourced through third-party vendors at the Guest's request. Such add-ons are arranged purely for convenience, are billed separately from the Booking Amount, and are not guaranteed to be available at every Property or on every date.

We take reasonable care to ensure that photographs, descriptions, and rates displayed on the Platform are accurate at the time of publishing. Occasionally, technical errors may cause a rate or availability to display incorrectly; in such cases, we reserve the right to correct the error, and the incorrect rate will not be binding on us.

Published rates are subject to change without notice and, unless stated otherwise, may or may not include applicable taxes.

We reserve the right to apply a booking or facilitation fee in addition to the room tariff, which will be reflected transparently at checkout.

A Booking is only confirmed once the full Booking Amount (or Advance, where a staged payment structure applies) has been received through an approved payment method.

Receiving a Booking Confirmation email does not, by itself, guarantee that a stay will be honoured if the balance payment is outstanding by the due date communicated to you — in that event, the Booking may be cancelled without further notice.

If your Booking originates from a third-party travel site, aggregator, or agent, please reconfirm the reservation with us directly. Where the third party's terms conflict with ours, these Terms will prevail for all matters relating to your stay at the Property.

Approved payment methods include major credit/debit cards (Visa, MasterCard, RuPay, American Express) and net banking.

Any charges levied independently by your bank or payment gateway are outside our control and are not our responsibility. You warrant that any payment instrument used belongs to you and is used lawfully; liability for fraudulent use of a payment method rests with you unless proven otherwise.

Check-in and check-out times will be specified in your Booking Confirmation. We encourage Guests not to arrive ahead of the stated check-in time, as early access cannot always be accommodated and may attract an additional charge.

Similarly, occupying the Property beyond the agreed check-out time may result in an additional charge, at our discretion.

Before check-in, every Guest is required to:

• Present the Booking Confirmation along with proof of full payment.
• Provide a valid, original government-issued photo ID for each adult guest, along with a copy for our records, in line with applicable security regulations.
• Ensure all occupants (including children) are recorded in the property's guest register.

Guests under 18 must be accompanied by an adult at all times.

Providing false or misleading information at the time of booking or check-in entitles us to cancel the Booking, deny entry, or require an immediate check-out — without any refund of amounts paid. The number of occupants at the Property, including visitors, must not exceed the count declared at the time of booking; additional occupants may only be permitted with our prior written consent and applicable extra charges.

Where a Security Deposit applies, it is held to cover any loss, breakage, or damage caused to the Property or its contents during your stay.

Guests are expected to report any pre-existing damage within 90 minutes of check-in; anything not flagged within this window will be treated as having occurred during the stay.

Please treat the Property and its furnishings with care. Where an item forms part of a set and cannot be replaced individually, you may be responsible for the cost of replacing the full set.

Furniture, fittings, or equipment should not be relocated from their original position without our consent (ordinary movable items such as chairs are excluded from this restriction).

Because inspections happen between one check-out and the next check-in, we are not able to assess damage the moment you leave. We aim to process and refund the Security Deposit (net of any deductions) within 30 days of check-out, via the original payment method or bank transfer. Where repair or replacement costs exceed the Security Deposit, we will notify you in writing of the balance owed, payable within 7 days of that notice.

Pets are permitted only where specifically indicated in your Booking Confirmation, and a non-refundable pet fee may apply. Bringing an unapproved pet, or more pets than approved, may result in the pet being turned away or, if already checked in, in eviction from the Property. Guests are responsible for supervising their pets at all times and ensuring they cause no damage, mess, or disturbance to the Property, neighbours, or other guests.

Our Properties sit within residential neighbourhoods, and we ask all Guests to be respectful of that setting:

• Use the Property solely for lawful, residential stay purposes.
• Avoid loud music or noise — particularly around pools, gardens, and outdoor areas — that could disturb neighbours.
• Refrain from any unlawful, immoral, or unsafe activity on the Property.
• Do not possess or consume prohibited substances, or host unauthorised parties/events on the Property. Any such breach may be reported to law enforcement.

Any breach of these Terms may result in immediate termination of the Booking, eviction from the Property, and forfeiture of amounts paid, without a right to refund.

Cancellation and refund eligibility are governed by our separate Cancellation Policy, available on the Platform. We reserve the right to cancel a confirmed Booking at our discretion (for example, due to unforeseen property unavailability), in which case we will make reasonable efforts to offer a comparable alternative or process an appropriate refund.

If you encounter a problem during your stay — such as a malfunctioning amenity, a cleanliness concern, or a missing facility advertised on the listing — please notify us in writing (email, WhatsApp, or phone), with supporting photos where possible, within 12 hours of check-in.

We will make reasonable efforts to resolve the issue promptly; however, we cannot guarantee resolution within a specific timeframe and are not liable for issues caused by the Guest's own action or negligence.

Any claims regarding property condition or damage must be raised before check-out; issues reported after check-out cannot be considered.

If, due to unforeseen circumstances, your original Property is unavailable at check-in, we will use reasonable efforts to arrange a comparable alternative.

ECR Villas operates as a booking platform and property manager, and — to the maximum extent permitted by law — is not liable for:

• Accidents, injury, or loss of life arising from disputes between guests, staff, or third parties, or from other emergencies at the Property.
• Unlawful or hazardous conduct by Guests or their visitors.
• Structural issues, plumbing, electrical faults, or similar defects beyond our reasonable knowledge or control.
• Any criminal act committed by or against a Guest, including harassment, theft, or discriminatory conduct.

Where liability is nonetheless established, our total liability for any claim relating to a Booking will not exceed the Booking Amount paid for that stay.

We will not be held responsible for any failure to perform our obligations where that failure results from circumstances beyond our reasonable control, including natural disasters, epidemics or pandemics, strikes, government action, war, civil unrest, or infrastructure failures.

Personal information you share with us is handled in accordance with our Privacy Policy and applicable Indian data protection law, including the Information Technology Act, 2000 and its associated rules. By opting in through the Platform, you consent to receiving promotional communications (WhatsApp, SMS, email, push notifications, or RCS) from us; you may opt out at any time through the preferences provided.

All content on the Platform — including our brand names, logos, designs, photography, and written material — is owned by or licensed to us and is protected under applicable intellectual property law. You may not reproduce, republish, or commercially exploit this content without our prior written consent.

The Platform may link to third-party websites for convenience. We do not control, endorse, or accept responsibility for the content, accuracy, or practices of those external sites.

We welcome feedback on our Properties and service. Any suggestions, reviews, or content you voluntarily submit to us may be used by ECR Villas for service improvement or promotional purposes, and you agree that you hold the necessary rights to any material you submit.

By making a Booking, you confirm that it is for private, residential use and not for any commercial or unlawful purpose. You agree to indemnify and hold ECR Villas, its affiliates, staff, and partners harmless against any claims, losses, or costs arising from your breach of these Terms or misuse of the Property or Platform.

Bookings made through the Platform are personal to the Guest and may not be transferred or assigned to a third party without our consent. Official notices from us will be sent to the email or contact details you provide at the time of booking and will be deemed received once transmitted.

These Terms are governed by the laws of India. Any dispute arising out of or in connection with a Booking will first be addressed through good-faith discussion, and failing resolution, referred to arbitration by a sole arbitrator mutually appointed by the parties, seated in Chennai, and conducted in English under the Arbitration and Conciliation Act, 1996.

Subject to this clause, the courts of Chennai will have exclusive jurisdiction.

Please confirm the seat of arbitration/jurisdiction with your legal counsel — this has been set to Chennai as a starting point given ECR Villas' base of operations; update if your registered office or preferred forum differs.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right under these Terms at a given time does not waive our ability to enforce it later.

For questions about these Terms, reach out to us at: